HOW TO RETURN A HEATED JACKET

We hope that you enjoy your heated jacket, however we understand that sometimes returns need to be made. If you wish to return a heated jacket to us for a refund, please follow the below:

• Contact Customer Assistance to advise you’d like to make the return.
• The team will provide a special returns label to use with UPS.
• Complete the return form sent with the item
• Attach the label to the outside of the parcel
• Arrange a collection with UPS or take to your nearest UPS parcelshop.
• Once we’ve received the return and verified the item/s we’ll send you an email to confirm the refund has been processed.

For full details on conditions for returns, please see here.

WHAT TO INCLUDE:

Please return all items that arrived with the Jacket so that we can process your return as quickly as possible.

• The Jacket
• A Mophie Battery
• A user Manual

ALTERNATIVE RETURNS

It’s important that you follow the returns instructions for these specific products. Returns made using other carriers or using other Ralph Lauren returns labels you have, may not reach our facility to be processed. A specific service is required that can transport lithium batteries so please do contact Customer Assistance to arrange your return.